Plot 115, Woji Road, GRA Port Harcourt Rivers State

VMA SCENTS RETURNS, EXCHANGE & REFUND POLICY

At VMA Scents, we take great care to ensure that every bottle reaches you exactly as it left us —
sealed, authentic, and in perfect condition. Because fragrances are a hygiene-sensitive product,
our returns process is designed to protect the quality and safety of what we sell, while still being
fair to our customers. Please read this policy carefully before placing an order.

1. Reporting Window

If there is a problem with your order, you must report it to us within the timeframe below, starting
from the time of delivery:

2. When Returns, Exchanges & Refunds Apply

Because of the hygiene-sensitive nature of fragrances, we are only able to accept returns,
exchanges or refunds in the following cases:

  • The item arrives damaged (e.g. broken bottle, leaking or faulty atomiser/spray mechanism,
    damaged packaging affecting the product).
  • You received the wrong item (incorrect fragrance, size, or quantity from what you ordered).
  • The item is confirmed counterfeit or not as described on our website.

We are unable to accept returns or refunds simply because a fragrance did not suit your taste,
skin chemistry, or expectation once the seal has been broken or the bottle has been used — this
is standard practice across the fragrance industry, as an opened bottle cannot be resold to another customer.

3. How to Report an Issue

  • Email us at info@vmascents.com within the reporting window above, quoting your order
    number.
  • Include clear photos or a short video of the item, the outer packaging, and the shipping label.
  • Our team will review your request and respond with a decision, usually within 2–3 business
    days.
  • Once your return is approved, we will provide instructions on how and where to send the item
    back to us.

Please do not send any item back to us before receiving approval and instructions, as unsolicited
returns may not be accepted.

4. Condition of Returned Items

For an approved return to be accepted, the item must:

  • Be unopened, unused and with the manufacturer’s seal / cellophane wrap intact (unless the
    fault is the reason for return).
  • Be in its original outer box, with all inserts, labels and accessories included.
  • Show no signs of spraying, tampering, or damage caused after delivery.
  • Be securely packed to prevent breakage in transit, using a trackable shipping method.

Items that do not meet these conditions on inspection will not qualify for a refund or exchange,
and will be returned to the customer at the customer’s cost.

5. Processing Your Return

Once we receive the returned item, our team will inspect it against the conditions above. If it
qualifies, we will process a replacement or refund, whichever is applicable, and notify you by
email. Refunds are issued to the original payment method and may take a few business days to
reflect, depending on your bank or payment provider. Where a replacement is being shipped, you
will be notified once it has been dispatched.

6. Non-Returnable Items

  • Opened, used, sprayed, or de-sealed bottles, except where the item was damaged, defective,
    or incorrect on arrival.
  • Sample vials, decants, testers, and gift sets that have been opened.
  • Items marked as final sale, clearance, or made to a custom request.
  • Gift cards.

7. Exchanges

We do not accept exchanges for a different scent or size on the basis of personal preference —
please review our fragrance notes, size options and, where available, sample options carefully
before placing an order. Exchanges are only offered where the item delivered was incorrect,
damaged, or defective.

8. Delivery Errors by the Customer

If a re-delivery or correction is required due to an incorrect address or delivery detail supplied by
the customer, any additional delivery cost will be borne by the customer.

9. Agreement

By placing an order with VMA Scents, you acknowledge that you have read, understood, and
agreed to this Returns, Exchange & Refund Policy.

 

For further assistance, please contact us at info@vmascents.com.